Privacy Statement
This privacy statement was last updated on August 25, 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://sprintcx.net. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.2 Newsletters
1.2 Newsletters
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.3 Compiling and analyzing statistics for website improvement.
1.3 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.4 To support services or products that a customer wants to buy or has purchased
1.4 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
1.5 To be able to comply with legal obligations
1.5 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
For compliance with a legal or regulatory obligation.
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: Zoho Corporation
Country: Netherlands
Purpose: Cloud-based CRM and accounting services for customer relationship management, financial management, and business operations
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.
10. Contact details
SprintCX GmbH
Berliner Straße 69, 13189 Berlin
Germany
Website: https://sprintcx.net
Email: hello@sprintcx.net
Phone number: +49 1579 2538 252
Annex
WPML
WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.
While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.
WPML Translation Management
WPML Translation Management will send the email address and name of each manager and assigned translator as well as the content itself to Advanced Translation Editor and to the translation services which are used.
WPML String Translation
WPML String Translation will send all strings to WPML’s Advanced Translation Editor and to the translation services which are used.
Burst Statistics
This website uses Burst Statistics, a Privacy-Friendly Statistics Tool to analyze visitor behavior. For this functionality we (this website) collect anonymized data, stored locally without sharing it with other parties. For more information, please read the Privacy Statement from Burst.
Burst Statistics
This website uses Burst Statistics, a Privacy-Friendly Statistics Tool to analyze visitor behavior. For this functionality we (this website) collect anonymized data, stored locally without sharing it with other parties. For more information, please read the Privacy Statement from Burst.
Zoho Services
Zoho CRM and Zoho Books
We use Zoho CRM and Zoho Books to manage customer relationships and financial records. These tools collect and store personal data such as contact details, communication history, and billing information necessary for providing our consulting and programming services.
Zoho Forms
Zoho Forms is used to collect and manage customer inquiries and lead information via web forms. The data collected includes user-submitted information such as names, email addresses, and other contact details.
Zoho SalesIQ
Zoho SalesIQ is used for live chat and visitor tracking to enhance customer service and interaction on our website. It collects data such as visitor behavior, chat transcripts, and IP addresses.
Zoho PageSense
Zoho PageSense is used for A/B testing, heatmaps, and analytics to optimize website performance and user experience. It collects data related to user interactions such as clicks, scrolls, and time spent on pages.
